Frequently Asked Questions
Everything you need to know about your EnChroma shopping experience.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I determine my correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm for eligible orders.
Are your garments ethically sourced?
Yes, EnChroma is committed to ethical manufacturing. We partner exclusively with factories that adhere to fair labor practices and environmental sustainability standards to ensure high-quality, conscious fashion.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 30 minutes of purchase; however, once an order has entered the fulfillment stage, it cannot be modified or canceled.